Ch. 1 — A 14-year studio in San Gabriel Valley
My mom ran a massage studio in San Gabriel Valley for 14 years. She didn't speak English. But her hands were great — clients drove 40 minutes from Beverly Hills just to see her. She never touched Google, never heard of SEO. Every client came through word of mouth.
Things changed in 2018. A Massage Envy franchise opened next door — $70/month membership, national brand, English website, Google Ads running 24/7. Within a year, my mom lost 30% of her new clients. She didn't know what hit her. She just thought "young people don't do massage anymore."